FAQs

We are committed to our customer to bring more Natural and ethically source Products. We collected directly from farmers or Best  suppliers who have 15 years business goodwill. We are committed to our client Our storage is very neat and clean. Our Packaging system is automation.

Q-01. What are the delivery charges for orders from the online shop?

Free Shipping are available when purchase more than $99 or above in USA.

Q-02. Which payment methods are accepted in the online shop?
Credit card
Debit card
PayPal

We are strongly recommended PayPal.

Q-03. How long does delivery take?

Orders are normally dispatched within 24-48 hours and take between 1-2 weeks to be
delivered. Please allow an additional week as we often have very busy periods, and
there are also international delivery delays that are out of our control.

Q-04. How can I track my order?
After your order is dispatched, you’ll receive a shipping confirmation email that
contains your tracking information. If for any reason your tracking number doesn’t
work, please reply to the email and someone will assist you.

Q-05. What if my order is lost or damaged?

After your order is dispatched, you’ll receive a shipping confirmation email that
contains your tracking information. If for any reason your tracking number doesn’t
work, please reply to the email and someone will assist you.

Q-06. Do you deliver orders to my country?
Now at this present we are available in The county of USA.

Q-07. Are all of products in my order sent together?
Products are occasionally sent separately to reach you as quickly as possible, to avoid
customs charges or because they are being sent from separate distribution centers.

Q-08. Can I change my order?
Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to
change your order. Orders that have already been dispatched cannot be changed.

Q-09. Can I cancel my order?
Yes, if your order hasn’t been sent yet, please contact us and we’ll be happy to cancel
your order. Orders that have already been dispatched cannot be cancelled.

Q-10. Can I return my order?
Yes, returns can be made up to 30 days after receiving your order, as long as they’re
unused and in their original packaging. To initiate a return, please contact us and we’ll
provide you with the closest returns address to you. Once we’ve received your return,
we’ll email you with a refund confirmation.

Q-11. Can I exchange my order?
Yes, exchanges can be made up to 30 days after receiving your order. To initiate an
exchange, please contact us and we’ll provide you with the closest returns address to
you. Once we’ve received your return, we’ll email you once your exchange order has been dispatched.

Would you please contact us:

e-Mail: aliveherbalus@gmail.com.

or

Hotline no:

1-646 -255-2318.

1-347-318-3036.

Thanks and Regards

Alive Herbals - A Natural Foods Store in the USA.